FAQ Center of NoteCable Atunes Music Converter
[1]Launch NoteCable Apple Music Converter on your computer and log in your Apple Music account. Click Profile icon, and you will get the registration window.
[2]Copy and paste the registration Email and Code into the registration pop up dialog. Then click Register to log into the program.
If you receive an "Invalid Code" message, please try the following:
[1] Make sure you have installed the correct program and version that matches the product you purchased.
[2] Check your registration code carefully and make sure it exactly matches the code in your purchase confirmation email. Avoid extra spaces or typing errors.
[3] Each registration code can only be used on one device. If the code has already been activated on another device, please sign out or deactivate it on the previous device before trying to activate it on your current device.
If the issue persists, please contact our customer support team via [email protected] for further assistance.
The trial version allows you to download three files at a time and can only convert the first 1 minute of each song. You will get the message as below when you try to convert music with the trial version. To unlock the restriction, please purchase a license.
In general, the new license key will be sent to the email address once the subscription is renewed. If you do not receive the license key after auto-renewal subscription, please check your Spam E-mail folder just in case it was incorrectly classified as spam. And you can provide registered email address and order ID to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will send you the newly updated license quickly.
In order to meet people's needs and provide a better service, NoteCable offers 2 subscription plans. Below are something should be informed:
1. There are 2 types of subscription plans for your choice (1 year/ Lifetime). Your plan will determine how long you can use the program to convert music from Apple Music.
2. If you purchase a 1 year plan subscription, your 1 year plan subscription will automatically renew at the end of the term to ensure uninterrupted service. If you don't need it anymore, you can cancel your next renewal at any time before the renewal date.
3. Each license can be used on one PC only.
4. NoteCable commits a 100% money-back guarantee within 5 days for NoteCable Atunes Music Converter 1 year plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.
If you have other questions about the subscription, please read NoteCable Subscription FAQ.
Yes, NoteCable Atunes Music Converter supports batch conversion, so you can add the entire playlist to convert. please note that it can convert one playlist at a time.
This software needs at least macOS 11 or later, including the latest macOS 26 Tahoe. If you're using a version earlier than macOS 11, please upgrade your system or switch to the Windows version. If you're a paid user and can't upgrade, we can offer you a Windows version license for free; just contact our support team for help.
Installing both iTunes and the Music app may result in music not being accessible. Please uninstall the Music app and try again.
This is totally normal. For ARM-based systems, the nativeBridgeHelper needs your operating system's permission to work, which is why the prompt appears. Just enter your computer's username and password, and the program will run smoothly.
* This step is required only once to grant the necessary system permissions. Your credentials are not stored or transmitted anywhere—they are used solely by your system to authorize the application.
If you encounter a problem that you can't find a solution for in the FAQ, you can contact our support team through Menu > Feedback in the program.
When submitting your feedback, please describe the problem clearly, including what happened, what troubleshooting steps you have already tried, and the results. To help us identify and resolve the issue faster, please also provide:
[1] Screenshots or videos showing the problem.
[2] Log files from the program
You can also send the detailed information to [email protected]. We will reply within 24 hours on weekdays and 48 hours on weekends. Your feedback may also be forwarded to our developers for further investigation.
