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Full Guide: How to Fix Spotify Black Screen Issue

author By Emma Wouters
Updated on: April 23, 2024
Category: Spotify Music Tips

My Spotify has been stuck on the black screen since I logged out of my account yesterday. It was very annoying that I waited for some time and it didn’t load anything. I don’t know what happened. Has anyone got a similar issue with me? Is there any fix for this issue?

Recently, many Spotify users are complaining that the app is not loading or getting stuck on a black loading screen when they upgrade the Spotify app or log in to the account. This makes it impossible for them to listen to their favorite music. It's a common issue that most users would encounter in the process of playing Spotify Music. The Spotify black screen occurs due to the malfunctioning of the software. You may not know when this issue occurs, and how to deal with it precisely.

Normally, when you encounter such a situation, you maybe solve it by closing Spotify and reopening it. But what if you still can't fix it? So, in this article, we discuss some essential tips and find the best solution that you can use to tackle the Spotify dark screen issue on all devices and platforms. Just follow these simple steps in this post, and you will learn a lot and fix the issue of Spotify's black screen by yourself.

fix spotify black screen issue

Part 1: Common Methods: Fix Spotify Black Screen Issue

Considering different equipment factors, we divide this part into the following three cases. You can choose the appropriate method according to your situation.

Step 1. Launch the Spotify app on your Android phone and log in with your Spotify Premium account.

1.1 Spotify Black Screen on Mac/Windows

Regardless of whether you encounter a Spotify black screen on a Mac or Windows computer, the procedure to restore Spotify to normal using the ways is as follows.

Way 1. Check the Internet Connection and Restart Spotify

The most direct way to resolve the Spotify app black screen issue is to check your network connection on your computer. So, on your Windows or Mac computer, check the network status. On Windows, the network option can be found in the Settings window. To check the network on a Mac, open the System Preferences window.

Way 2. Uninstall and Reinstall the Spotify App

Sometimes a grey or blank screen can appear if you are using an incompatible version of Spotify. If the most recent version is inoperable, you might attempt to locate an earlier offline version from a forum or community.

Additionally, you should try to reinstall the most recent version from Spotify's official website if you have an older version installed on your computer. You must first uninstall the Spotify app from your computer in order to accomplish that. You can then go install the most recent Spotify app version.

Notes: Before removing the software, please make sure there is a backup or screenshots of previously downloaded music and podcasts. You can refer to part 2 and use a professional tool to facilitate this task.

Way 3. Disable Hardware Acceleration

Spotify's Hardware Acceleration options have an impact on how you use the service. You may easily stop Hardware Acceleration within the program using the following instructions to resolve this black screen issue.

Step 1. Run the Spotify app and go to the settings window.

Step 2. Scroll down and click "Show Advanced Settings".

Step 3. Click the option "Compatibility" tab and then "Enable hardware acceleration" to switch off the button.

enable hardware acceleration

Way 4. Delete Spotify AppData Folder on the Computer

One of the causes of Spotify's black screen is the AppData Folder, which contains group policy and temporary data information. These cache files may cause the Spotify app to load slowly.

For Windows

Step 1. Quit the Spotify app on your Windows computer.

Step 2. Click the start button, and type "%appdata%" into it without quotation marks.

Step 3. Reboot the desktop Spotify app.

delete spotify appdata folder on the windows computer

For Mac

Step 1. Quit the Spotify app on your Mac computer.

Step 2. Open Finder > Click "Go" > Choose "Go to Folder".

Step 3. Type in "~/Library/Application/Application Support " without quotation marks and click the "Go" button.

Step 4. Find and delete the Spotify folder.

Way 5. Remove Redundant Processes of Spotify

When you launch multiple Spotify apps at once, too many windows open and may cause an unexpected black screen to emerge. To remedy this issue, it is past time to remove the duplicate windows. By right-clicking the taskbar, you can access the "Task Manager" where you may remove the unnecessary Spotify processes.

For Windows

Step 1. Press “Ctrl-Shift-Esc” to open the Task Manager then click the Process tab.

Step 2. Right-click Spotify and select End Process in the task list of apps.

Step 3. Click End Process again in the confirmation window.

task manager on win

For Mac

Step 1. Press Command + Space or click Spotlight to search for Activity Monitor.

Step 2. In the Activity Monitor app on your Mac, under the Process Name list, select Spotify.

Step 3. Click the Stop button in the upper-left corner of the Activity Monitor window then choose Quit.

close spotify on acitivty monitor

Way 6. Run Spotify App as Administrator on Windows

Sometimes running an app as Administrator can make it work as expected without the issue like black screen. To do that, open the Start menu and search for Spotify. Then, select Run as Administrator.

Note: Before running Spotify app as administrator, make sure to end the app process with the Task Manager.

run spotify as administrator

1.2 Spotify Web Player Black Screen

For many users, Spotify Web Player stops working or shows a black screen as soon as they open it. If you are also going through the same problem, use the following tips to fix it.

Way 1. Restart Browser

You could try closing the web browser first, then opening it again. Restart your device as well to resolve the black screen issue with Spotify Web Player.

Way 2. Update Browser

You will encounter numerous issues with the browser if it is not the most recent version. Therefore, please go check to see if the browser you are currently using is the most recent version. If not, go ahead and download the most recent update. After that, check to see if the Spotify blank screen issue has been resolved.

Way 3. Clear Cache and Cookies on Browser

Clearing the cache and cookies on the browser can assist in resolving the black screen in the Spotify web player. Simply select Privacy and security from the three-dot menu in the top right corner of Google Chrome. Then select either Clear browsing data or Cookie and other site data.

Way 4. Check Spotify Ad Blockers

If you are a Spotify free user, you may use an ad blocker on the browser to block Spotify ads. Yet, it will affect the use of Spotify Web Player. So, you should turn off them to avoid Spotify Web Player black screen issue.

Way 5. Disable extensions

Sometimes the issue with Spotify not functioning on the online player can also be attributed to an extension. To find it, you must first disable each extension in your browser one by one. After you've disabled it, restart your browser and listen to a song on Spotify's web player. Repeat it for each extension to find the culprit.

Take Google for example.

Step 1. Open Chrome. Select More > More tools > Extensions.

Step 2. Next to the extension you want to remove, select Remove.

disable extensions in chrome

Way 6. Enable Flash

Some users have reported that enabling Flash for Spotify solves the black screen issue for them. Browsers offer various content settings that allow you to enable and disable things like Flash for individual sites.

Open the website and click the website URL icon to whitelist Flash for Spotify. Some browsers will place it to the right of the URL. Select Allow or Ask First under Flash.

enable flash

1.3 Spotify Black Screen on Android/iPhone

In this section, we will show you how to fix Spotify black screen on Android/iPhone. Please check the detailed solutions below.

Way 1. Reinstall and Update Spotify App

Try to remove the Spotify app on your device if the app is out of date. And then reinstall it again with the latest version to fix Spotify grey screen on mobile.

Way 2. Clear Spotify App Cache

If you use Spotify for a long period, there will be many caches of music that you have listened to. Sometimes, these cache files will prevent the Spotify app from functioning properly and result in issues like Spotify's black screen. So, you can go to Settings and then select Clear cache.

Way 3. Free up Storage Space on the Phone

A Spotify black screen will appear if your mobile device is out of space. Therefore, to free up storage space, delete certain files or apps that you no longer require.

Way 4. Close and Restart Spotify

Remember to close the app thoroughly in case it runs in the background. Then restart it on your device and check whether the issue is solved on your device.

Part 2: Ultimate Method: Solve Spotify Black Screen Issue

If none of these solutions work, you can try this almighty solution: download Spotify music for offline listening without the Spotify App. However, Spotify Music is in OGG format and is encrypted with special protection, so you cannot directly download Spotify Music to your computer. But you still can adopt a different method. That is to use a third-party tool called NoteCable Spotify Music Converter, which will help you convert Spotify songs to a common audio format and remove encryption from Spotify.

2.1 The Tool We Need

NoteCable Spotify Music Converter is specially designed for downloading single Spotify track, playlists, whole albums and podcasts to local computer. It is an easy-to-use yet effective music downloader and converter for Spotify free and premium users. You can use this tool to convert Spotify songs to MP3, AAC, WAV, FLAC, AIFF and ALAC.

After downloading songs from Spotify, you can save Spotify Music as local files and listen to Spotify Music without having to launch the Spotify app. Also, you are free to transfer those downloads to other media players for playing or other purposes. In this way, even though your Spotify stays on a black screen, you can still access songs from Spotify and listen to them on your device.

notecable Spotie music converter

NoteCable Spotify Music Converter

  • Download Spotify songs, albums, playlists and podcasts.
  • Convert Spotify music to MP3/AAC/WAV/FLAC/AIFF/ALAC.
  • Fully compatible with both Spotify Free & Premium accounts.
  • Preserve all ID3 tags information after downloading.
  • Keep lossless output audio quality.
  • Free play downloaded Spotify music offline.

    2.2 How to Listen to Spotify Music Offline without the Spotify App

    Step 1Install and Run the NoteCable Spotie Music Converter and Choose Conversion Mode

    Launch the NoteCable Spotie Music Converter on your computer. And then you can choose App Mode or Webplayer Mode as your conversion mode.

    two modes

    Step 2Sign into Your Spotify Music Account

    If you choose Webplayer Mode, there is a web version of Spotify Music inserted in the NoteCable program. You even needn’t install the Spotify app. Tap on Open Spotify Web Player and log in to your Spotify account to visit the music library.

    NoteCable Spotify Music Converter

    Step 3 Choose Output Settings

    Click the Settings section on the left bar. Here you can set the output audio format. And there are six audio formats, including MP3, AAC, WAV, FLAC, AIFF and ALAC, for you to choose from. Also, you can set MP3 format and adjust the bitrate, sample rate, output folder, and output file name.

    Customize output settings

    If you'd like to organize your music library better, you can save the output audio files into the folders sorted out by Artist, Album, Artist/Album, or Album/Artist.

    If you are used to putting all downloaded songs in one folder, you can set up the option to None on the output organized column.

    Step 4 Add Music to Convert

    Navigate to your library on Spotify and select songs which you want to listen to. Click the Click to add Add icon button in the lower right corner. Then NoteCable will recognize and load all the songs in this playlist. Tick the songs you'd like to download. Next press Convert to start downloading. It will take a couple of minutes for it to process the download and conversion.

    Add Music

    Step 5Check out the Downloaded Songs

    Once the conversion is made, you can browse all the converted songs in the Converted part. Tap the folder icon behind the Duration, you can reach out to the local folder of your computer.

    locate the downloaded music

    Just taking these four simple steps, you can download Spotify songs to the computer and enjoy them with different players, not just the Spotify app. For example, you can use Windows Media Player, VLC, or iTunes to listen to Spotify music or transfer them to any other audio device for normal playback.


    Part 3: Conclusion

    In this article, we discussed the Spotify blank screen issue and how to solve it. The methods mentioned above can be used to easily fix the Spotify black screen issue. You can choose the desired way to deal with this problem from the above discussion. If you've exhausted all the solutions in the first part and want a permanent solution, you could turn to NoteCable Spotify Music Converter for assistance.

    This tool is guaranteed to work. Once Spotify songs are downloaded using NoteCable, you won't have to be concerned about Spotify black screen and can listen to Spotify music without using the Spotify app. Aside from solving the black screen issue, you can also gain a variety of benefits. For example, NoteCable Spotify Music Converter enables you to download Spotify songs forever without a premium subscription and transfer Spotify music to other devices for offline playback.



    Emma Wouters

    Emma Wouters is a skilled writer who specializes in digital music streaming. She's an expert on music platforms and offers easy-to-understand advice on various tools.

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